‍ ‍ Refund Policy

At Elevate Clothing we strive to ensure your complete satisfaction. If you are not satisfied with your purchase, please review the refund terms below.

Eligibility for Refunds

  • Items must be returned within 30 days of the delivery date.

  • Items must be unworn, unwashed and in their original condition with all tags and packaging intact.

  • Sale items and gift cards are non-refundable unless required by local consumer law.

  • Personalised or made-to-order items are non-refundable unless faulty.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 14 days of delivery. We will arrange for a replacement or a full refund, including any return postage costs.

  • Please provide photographs and a description of the fault or error to help us resolve the issue promptly.

How to Request a Refund

  1. Contact our Customer Service team with your order number, item details and reason for return.

  2. Await return authorisation and instructions. Returns sent without authorisation may be delayed or refused.

  3. Pack the item securely and include the original packing slip or a copy of the order confirmation.

Return Shipping

  • Standard returns are the responsibility of the customer unless the item is faulty or we shipped the wrong product.

  • If we are responsible for the return (faulty/incorrect item), we will provide a prepaid returns label or reimburse reasonable return postage upon receipt of proof.

Processing Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund decision within 7 business days.

  • Approved refunds will be processed using the original payment method. Please allow 5–14 business days for the refund to appear on your account, depending on your payment provider.

  • Shipping charges are non-refundable unless the return is due to our error or a faulty item.

Exchanges

  • We do not offer automatic exchanges. To exchange an item, please return the original purchase for a refund and place a new order for the preferred item.

Cancellations

  • Orders can be cancelled free of charge before they have been dispatched. Once an order has been dispatched it must be returned in accordance with our returns process.

International Returns

  • International customers are responsible for return customs declarations and any associated charges unless the return is due to our error or a faulty item.

  • Duties and taxes are non-refundable through Elevate Clothing. You may be entitled to a refund of duties from your local customs authority; please check local procedures.

Exceptions and Special Circumstances

  • For hygiene reasons, intimate apparel may be non-returnable unless faulty.

  • If any local consumer protection law provides greater rights than this policy, those laws will apply.

Contact Us For returns or refund enquiries, please contact our Customer Service team with your order number, item details and photographs if relevant. We aim to respond to all enquiries within 48 hours.

This policy is effective from 24 March 2026 and may be updated from time to time.